FAQs

Frequently Asked Questions (FAQs) – Vita Nova

1. What is Vita Nova?

Vita Nova is a premium brand offering high-quality bags and accessories, designed for style and functionality. We source exclusive, trendy, and durable products to enhance your everyday fashion.

2. How can I place an order?

Ordering is easy! Simply:
✔ Browse our store and add your favorite items to the cart.
✔ Proceed to checkout and enter your shipping details.
✔ Select your preferred payment method and complete your order.
✔ You’ll receive a confirmation email with your order details.

3. What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, and other secure payment options for a smooth checkout experience.

4. Do you offer worldwide shipping?

Yes! We ship to multiple countries. Shipping rates and times vary based on location. Shipping details will be provided at checkout.

5. How long does shipping take?

✔ Standard Shipping: Typically 10-15 business days.
✔ Express Shipping: Available in select regions for faster delivery.
✔ You’ll receive a tracking number once your order is shipped.

6. How do I track my order?

Once your order is shipped, you’ll receive a tracking link via email. Simply click the link to monitor your package’s progress.

7. What is your return policy?

We offer hassle-free 30-day returns on unused items in original packaging. If you're not satisfied, contact us at info@vita-nova.shop for a return request.

8. Do you offer refunds?

Yes! Once we receive your return and inspect the item, we will process your refund to your original payment method within 5-10 business days.

9. What if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos, and we will arrange a replacement or refund.