Yes, all our products are carefully formulated and tested to be safe for newborns and infants. We use gentle, hypoallergenic ingredients and soft, baby-safe materials to protect your little one’s delicate skin.

Frequently Asked Questions (FAQs)

1. How long will my order take to arrive?
Most orders are processed within 1–3 business days and delivered within 7–15 business days, depending on your location. You’ll receive a tracking number once your order has shipped.

2. Do you offer returns?
Yes. You can return most items within 14 days of delivery if they are unused, unwashed, and in their original packaging with tags attached.
Return shipping costs are the customer’s responsibility unless the item is defective or we sent the wrong product.

3. Can I exchange an item for a different size or color?
Yes — if you ordered the wrong size or color, you may request an exchange within 7 days of receiving your order, provided the item is unused and in its original condition.

• You’ll cover the return shipping cost to us

• We’ll cover the cost of shipping the replacement item to you

To request an exchange, email us at info@vita-nova.shop with your order number and preferred replacement.

4. What items are non-returnable?
For hygiene and safety reasons, we do not accept returns or exchanges on:

• Opened baby bottles, pacifiers, and other personal care products

• Sale or clearance items

• Gift cards

5. How do I start a return or exchange?
Simply email us at info@vita-nova.shop with your order number and the reason for your return or exchange. We’ll guide you through the next steps.

6. Do you cover return shipping?
We cover return shipping only if the item is defective or we made a mistake with your order. In all other cases (e.g. sizing or color changes), return shipping is your responsibility.

7. When will I receive my refund?
Once we receive and inspect your returned item, we’ll issue a refund to your original payment method within 10–15 business days.

8. What payment methods do you accept?
We currently accept payments via PayPal, Wise, Payoneer, and select cryptocurrencies. These secure and trusted methods make it easy to shop with confidence. If you choose to pay with crypto, instructions will be provided at checkout. We're always working to expand our payment options to better serve our customers.

Absolutely. We prioritize natural, plant-based ingredients and organic fabrics wherever possible. All of our products are free from harsh chemicals, parabens, and synthetic fragrances.

Frequently Asked Questions (FAQs)

1. How long will my order take to arrive?
Most orders are processed within 1–3 business days and delivered within 7–15 business days, depending on your location. You’ll receive a tracking number once your order has shipped.

2. Do you offer returns?
Yes. You can return most items within 14 days of delivery if they are unused, unwashed, and in their original packaging with tags attached.
Return shipping costs are the customer’s responsibility unless the item is defective or we sent the wrong product.

3. Can I exchange an item for a different size or color?
Yes — if you ordered the wrong size or color, you may request an exchange within 7 days of receiving your order, provided the item is unused and in its original condition.

• You’ll cover the return shipping cost to us

• We’ll cover the cost of shipping the replacement item to you

To request an exchange, email us at info@vita-nova.shop with your order number and preferred replacement.

4. What items are non-returnable?
For hygiene and safety reasons, we do not accept returns or exchanges on:

• Opened baby bottles, pacifiers, and other personal care products

• Sale or clearance items

• Gift cards

5. How do I start a return or exchange?
Simply email us at info@vita-nova.shop with your order number and the reason for your return or exchange. We’ll guide you through the next steps.

6. Do you cover return shipping?
We cover return shipping only if the item is defective or we made a mistake with your order. In all other cases (e.g. sizing or color changes), return shipping is your responsibility.

7. When will I receive my refund?
Once we receive and inspect your returned item, we’ll issue a refund to your original payment method within 10–15 business days.

8. What payment methods do you accept?
We currently accept payments via PayPal, Wise, Payoneer, and select cryptocurrencies. These secure and trusted methods make it easy to shop with confidence. If you choose to pay with crypto, instructions will be provided at checkout. We're always working to expand our payment options to better serve our customers.

Our products are responsibly manufactured in certified facilities, with strict quality control. We work with trusted partners who share our values of safety, sustainability, and ethical production.

Frequently Asked Questions (FAQs)

1. How long will my order take to arrive?
Most orders are processed within 1–3 business days and delivered within 7–15 business days, depending on your location. You’ll receive a tracking number once your order has shipped.

2. Do you offer returns?
Yes. You can return most items within 14 days of delivery if they are unused, unwashed, and in their original packaging with tags attached.
Return shipping costs are the customer’s responsibility unless the item is defective or we sent the wrong product.

3. Can I exchange an item for a different size or color?
Yes — if you ordered the wrong size or color, you may request an exchange within 7 days of receiving your order, provided the item is unused and in its original condition.

• You’ll cover the return shipping cost to us

• We’ll cover the cost of shipping the replacement item to you

To request an exchange, email us at info@vita-nova.shop with your order number and preferred replacement.

4. What items are non-returnable?
For hygiene and safety reasons, we do not accept returns or exchanges on:

• Opened baby bottles, pacifiers, and other personal care products

• Sale or clearance items

• Gift cards

5. How do I start a return or exchange?
Simply email us at info@vita-nova.shop with your order number and the reason for your return or exchange. We’ll guide you through the next steps.

6. Do you cover return shipping?
We cover return shipping only if the item is defective or we made a mistake with your order. In all other cases (e.g. sizing or color changes), return shipping is your responsibility.

7. When will I receive my refund?
Once we receive and inspect your returned item, we’ll issue a refund to your original payment method within 10–15 business days.

8. What payment methods do you accept?
We currently accept payments via PayPal, Wise, Payoneer, and select cryptocurrencies. These secure and trusted methods make it easy to shop with confidence. If you choose to pay with crypto, instructions will be provided at checkout. We're always working to expand our payment options to better serve our customers.

Once your order is placed, you'll receive a tracking number via email. For any questions or support, our customer care team is happy to assist you at info@vita-nova.shop

Frequently Asked Questions (FAQs)

1. How long will my order take to arrive?
Most orders are processed within 1–3 business days and delivered within 7–15 business days, depending on your location. You’ll receive a tracking number once your order has shipped.

2. Do you offer returns?
Yes. You can return most items within 14 days of delivery if they are unused, unwashed, and in their original packaging with tags attached.
Return shipping costs are the customer’s responsibility unless the item is defective or we sent the wrong product.

3. Can I exchange an item for a different size or color?
Yes — if you ordered the wrong size or color, you may request an exchange within 7 days of receiving your order, provided the item is unused and in its original condition.

• You’ll cover the return shipping cost to us

• We’ll cover the cost of shipping the replacement item to you

To request an exchange, email us at info@vita-nova.shop with your order number and preferred replacement.

4. What items are non-returnable?
For hygiene and safety reasons, we do not accept returns or exchanges on:

• Opened baby bottles, pacifiers, and other personal care products

• Sale or clearance items

• Gift cards

5. How do I start a return or exchange?
Simply email us at info@vita-nova.shop with your order number and the reason for your return or exchange. We’ll guide you through the next steps.

6. Do you cover return shipping?
We cover return shipping only if the item is defective or we made a mistake with your order. In all other cases (e.g. sizing or color changes), return shipping is your responsibility.

7. When will I receive my refund?
Once we receive and inspect your returned item, we’ll issue a refund to your original payment method within 10–15 business days.

8. What payment methods do you accept?
We currently accept payments via PayPal, Wise, Payoneer, and select cryptocurrencies. These secure and trusted methods make it easy to shop with confidence. If you choose to pay with crypto, instructions will be provided at checkout. We're always working to expand our payment options to better serve our customers.